On this page you can ask our manager any questions you have. The reply to your questionn will be sent to your e-mail.
Before asking, please look through this page and read the information on it. There may already be an answer to your question.

1. What is the complete verification and what is it for?

Verification is a documentary confirmation of your personal information.

The main purpose of verification is to increase the safety level of your funds and Live Account. In addition to that, verified clients get an access to several additional services. To complete the procedure, you have to pass the following two steps: passport verification (a documentary confirmation of your identity) and address verification (a documentary confirmation of your actual residence or address).

After passing the verification, you will automatically become a participant of our special program, "Verified Client", and have an opportunity to access several exceptional advantages, such as: priority processing of applications and requests, personal services, additional ways to deposit and withdraw funds, etc.

2. How do I pass the passport verification?

You can pass the passport verification in your Live Account.
To verify your documents, you need to provide your international passport.
In case you don’t have an international passport, you can provide your national passport, driver license, or identity card.
You’ll need a scanned image or a photo of your international passport or other document.
To pass the verification, follow our instructions to download the required data and fill in the special form in your Live Account.

3. How do I pass the address verification?

You can pass the address verification in your Live Account.
To verify your address, you need to provide a documentary confirmation of your actual residence or address. You can choose from:

• • The page with registration + the page with your photo from your national passport.
• • Property deed, mortgage loans certificate, bill of sale, or lease agreement.
• • A letter from Housing and Public Utilities (on form 7 or 9), electricity bills, water supply bills, landline phone bills, or gas bills (the documents mustn’t  be older than 6 calendar months at the time of providing them).
• • A valid driver license. Pay attention that the license must be valid at the time of providing and include expiry date, as well as your full name and address. Your address won’t be verified if you provide us with a scan copy of provisional/preliminary driver license or the license without your residential address.
• • Vehicle registration certificate, if it includes your address.
• • Policy of compulsory or voluntary medical insurance.
• • Security services bills.
• • Nationally recognized documents:
• • Tax demands;
• • Letters/notifications from Managing Companies and other Housing and Public Utilities authorities;
• • Other nationally recognized documents.
• • Statement of your valid bank account or your payment (debit or credit) card.

The document must include your full name and complete address.
You’ll need a scanned image or a photo of your document.
To pass the verification, follow our instructions to download the required data and fill in the special form in your Live Account.

4. How long does the verification take?

The complete verification takes 2 business days.

5. What should I do if I don’t have any scanned images of my documents?

You can use a webcam installed on your PC. The detailed process is described in the instructions.You can take a photo of your document with a digital camera or a mobile phone and then upload these files to your PC.

How do you ensure security of my personal information? Our Company implements a modern SSL (Secure Sockets Layer) technology, which is used to guarantee the safety of the information you provide. The SSL technology provides reliable protection and prevents your personal information from being accessed to and leaked to the third parties.

We’re constantly improving our safety technologies in order to avoid illegal infiltration into the system and eliminate any unauthorized access to our database.

More detailed information about security of your funds and personal information can be found on "Privacy Policy" and "Security of your money" pages of our website.